Ordering Questions

Jason Jason
4 minute read


Ordering Questions

How do I contact Customer Service?  Our customer service team is available to help Monday - Friday, 9:00AM-5:00PM EST.  You can reach us by completing the information on the Contact Us page at https://directtextilestore.com/contact-us/, emailing [email protected], clicking on the Live Chat button, or calling 1-800-615-5822. 

How Do I Determine the Price and the Quantity of the Products I Want to Purchase? Products in each collection are priced based on the "Choose Pack Size" you select. Pack size starts by the Case. Some items are also available for purchase in "Packs of (12) Pieces", or as a "Sample (1) Piece". The unit price will change depending on the pack size you choose. The lowest possible unit price is by the case. All purchase prices are shown in your cart depending on the pack size you choose on the product's page. Note: Purchasing by the case will always give you the lowest unit price.

Can I Get a Sample of One of Your Items? Yes, you may buy samples of most items. If a sample is available for a particular product, you will see "Sample" listed in the drop down under Choose Pack Size. Not all items and sizes are available for samples. For example, if you want a sample from a bed sheet collection, you would need to order a sample of a pillow case. This will be a good indicator of style, feel, and quality of the sheets in that collection. If you want a sample of any table linen, a sample will be available of the equivalent napkins. Most products have one or more items that can be ordered as samples.

To Order a Sample: Please create an account online with your billing address, shipping address, and contact information. On the product line you will see a Choose Pack Size drop down. If a sample is available of that product you may choose "Sample (1) Piece", then add it to your shopping cart and proceed to checkout. Note: Limit of 1 sample may be ordered for any particular product grouping. If you want more than one, then you should choose the pack size of "Packs of (12) Pieces".

Can I Buy Less than Case Quantities? For the lowest price, we currently offer products in case/bale quantities. However, some items you are able to purchase in "Packs of (12) Pieces". Just choose this option on the product page and add to your cart. Not all items may be purchased in "Packs of (12) Pieces". If this choice is not visible for the product you are selecting, then it is available by the case only. The number of pieces in each case varies and is listed next to each product. (Example: Case (300) means that there are 300 pieces in case.) Please Note: Broken case orders, Packs of (12) Pieces and samples may not be returned.

Do You Only Sell to Businesses? We sell to individuals and companies. Since we sell at wholesale prices please refer to the case quantities listed next to each item in the CHOOSE PACK SIZE drop down. Some items are sold less than cases, by the piece, or in packs of 12. But it varies by product and manufacturer. You can always filter our offerings by selecting Packs of 12 under the "Available" filter on the left hand column of any category page from the main menus.

I Received an AVS Gateway Error During Checkout - What Does This Mean? This means that your billing address you entered does not match the billing address on file. Please update the billing address you entered by going to your account's your address book and editing the billing address. The billing address must match your credit card's billing address.

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