Return Policy

Return Policy

We will accept returns of most case quantities within 30 days after the delivery date. Broken case orders (Packs of 12), samples, and made-to-order items as marked on the product page, and hemmed pants may NOT be returned.

 

Buyer is responsible for all return shipping costs. This includes shipping charges incurred by Direct Textile Store for sending original orders with "free shipping" offers, or promotions for "Free Shipping" orders. This does not apply to a manufacturer defect or an error in orders when shipped to locations within the continental United States.   

 

Please read the conditions below before starting the return process.

 

To start the return process, please email us the order number, the items being returned, and the reason for the return. We will then issue you a RGA # (Return Goods Authorization Number) with instructions including the return address location to return the products. Please allow 1-3 business days for your RGA# to be generated and sent to you via email.

 

Return Authorization #'s (RA's) on some items may be delayed due to workforce limitations and restrictions facing various warehouses across the country from the COVID-19 epidemic. We apologize for the inconvenience, and will issue RA#'s once we able to accept returns at those locations.

 

**Notice: Not all items are stocked at each of warehouse location. Returns will not be accepted without a proper RGA # and proper warehouse address. If on rare occasion, your shipment arrives damaged, please email us pictures of the damaged items, along with your order information so we can send out replacement product(s) as soon as possible.

 

RETURN CONDITIONS

  • Returns are accepted up to 30 days after delivery. Case Quantities Only. (Less than case quantities, samples and cut-to order items may NOT be returned)

  • Returned items must be in new, and unused, and unwashed condition. Returns must contain all pieces in each case/bale and be packed in the original packaging.

  • If the item is delivered defective, please email us ASAP with photographs. We will send you a replacement and pick up the item, and you will not be responsible for any additional charges in this case.

  • Original Shipping Charges: Shipping charges incurred by Direct Textile Store for sending the original order with "free shipping" offers, or promotions / discounted orders will be applied against the return credit.

  • Return Shipping Charges: Once the order has been shipped, buyer is responsible for all return shipping charges, except in the event of defective product. Products must be returned to the correct warehouse location with an approved RGA/RMA number. Products returned to the wrong location will be subject to additional shipping charges and restocking charges of 25%.

  • Restocking fees: 15% restocking fee for items unless otherwise noted This amount will be deducted from your refund.

  • Freight Line Products: All shipments damaged during the shipping process should be refused. Please inspect all packages thoroughly before acceptance. If you accept goods damaged during shipping there is no way to return the goods for a refund.

  • Please allow 1-3 business days to receive your RGA number.

  • Please allow 7-10 business days after receipt for your credit to show up on your account.

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