Frequently Asked Questions

Ordering Questions

How Do I Determine the Price and the Quantity of the Products I Want to Purchase? Products in each collection are priced based on the “Choose Pack Size” you select. Pack size starts by the Case. Some items are also available for purchase in “Packs of (12) Pieces”, or as a “Sample (1) Piece”. The unit price will change depending on the pack size you choose. The lowest possible unit price is by the case. All purchase prices are shown in your cart depending on the pack size you choose on the product’s page. Note: Purchasing by the case will always give you the lowest unit price.

Can I Get a Sample of One of Your Items? Yes, you may buy samples of most items. If a sample is available for a particular product, you will see “Sample” listed in the drop down under Choose Pack Size . Not all items and sizes are available for samples. For example, if you want a sample from a bed sheet collection, you would need to order a sample of a pillow case. This will be a good indicator of style, feel, and quality of the sheets in that collection. If you want a sample of any table linen, a sample will be available of the equivalent napkins. Most products have one or more items that can be ordered as samples. Should you buy in bulk, we will refund you the cost of the sample when you purchase the item in case packs of 12 or more.

To Order a Sample: Please create an account online with your billing address, shipping address, and contact information. On the product line you will see a Choose Pack Size drop down. If a sample is available of that product you may choose “Sample (1) Piece”, then add it to your shopping cart and proceed to checkout. Note: Limit of 1 sample may be ordered for any particular product grouping. If you want more than one, then you should choose the pack size of “Packs of (12) Pieces“. Should you buy in bulk, we will refund you the cost of the sample when you purchase the item in case packs of 12 or more.

Can I Buy Less than Case Quantities? For the lowest price, we currently offer products in case/bale quantities. However, some items you are able to purchase in “Packs of (12) Pieces“. Just choose this option on the product page and add to your cart. Not all items may be purchased in “Packs of (12) Pieces“. If this choice is not visible for the product you are selecting, then it is available by the case only. The number of pieces in each case varies and is listed next to each product. (Example: Case (300) means that there are 300 pieces in case.) Please Note: Broken case orders, Packs of (12) Pieces and samples may not be returned.

Account Questions

How Do I Create an Account? Simply click on the MY ACCOUNT link and click on "CONTINUE" and fill out the information for your account including name, company name (if applicable), email address, telephone and billing and/or shipping address. You will then be able to purchase items via credit card, PayPal or PO/Check. If you would like a sales tax exempt account, please email us your tax id by replying to the account confirmation email that is sent to you and attaching it to the email.

Can My Company Order with a Purchase Order? You may order with a purchase order by selecting the payment type during checkout "Check / Purchase Order". You will receive a confirmation of your order along with a pdf invoice with instructions of where to send the payment. Your order will ship once payment is received and processed.

For Sales Tax Exemption - Resellers | Government Agency | Etc.: After you have created an account, please reply to the account email confirmation and attach a copy of your Sales Tax Certificate. Please note: We must receive a copy of the Sales Tax Certificate. The number alone will not be sufficient. Once this is received, we will mark your account as tax exempt and you will not be charged sales tax on any of your orders. You are then responsible for collecting and paying the appropriate sales tax. 

Product Questions

How Do I Know if You Have the Products You Have Listed are in Stock? From time to time we do sell out of certain products. Known out of stock products are listed and will display: “Out of Stock”  or will display the available date next to the SKU#. You can still place an order for these products, but they will be on back order and not ship until the date displayed next to the SKU#. Once you place your order, a customer service agent will see the expected ship date net to the SKU#.

Where Are Your Products Made? Our products are made all over the world. Some of our products and fabrics are US made. If you have a question about the origin of a particular product, please send us an email with the SKU# and we will provide you the country of origin if it is not already listed on the product page.

Are Your Product’s Sizes and Weights Measured in Inches or Centimeters, Kilograms or Pounds? Our products are measured using the imperial system in inches and in pounds unless otherwise stated on the product page. Some products fabric weight is measured in GSM vs pounds per dozen, but this will be indicated on the product’s page.

Can I Return Items That I Have Purchased?  We will accept returns of case quantities within 30 days after the delivery date. Broken case orders (Packs of 12) may not be returned. You are responsible for all return shipping costs. This includes shipping charges incurred by Direct Textile Store for sending items with “free shipping” offers, or promotions for “Free Shipping” orders. Returns are subject to a 15% restocking fee. This does not apply to a manufacturer defect or any error in your order. Please see our Return Policy so that we can process the request for your return. Please Note: Used, or washed products may not be returned. Please follow all return procedures and be sure to ship your return to the correct warehouse location.

Do you offer Silk Screening or Embroidery?  We currently do not offer this service. We are happy to ship any items to your local embroiderer or silk screener.

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