Frequently Asked Questions

• Typical delivery times in the continental US range from 1-5 days. To improve delivery time, items in your order will ship to your delivery address from our closest warehouse with the available items in stock.
• Not all items are stocked in the same warehouses, so you may get multiple tracking numbers if you order several items.
• If you need exact delivery dates for your potential order or expedited shipping, please create and account and add all the items to your cart. Then email us or give us a call and we will be able to see the items in your order and determine exact delivery times and any expedited shipping rates if requested.

From What Location Will My Order Ship? Since we have several warehouses across the US, your order will ship from the closest warehouse that stocks that item. With over 30,000 items, not all items are stocked in each warehouse Once you place your order, you will receive detailed tracking information and arrival information.  Here is a list of our current warehouses:

What is the Cost of Shipping My Order? Just add the items you would like to purchase to the cart and then fill in your information including your shipping address. Shipping costs are calculated by the weight of the order and the destination. Orders are shipped via UPS ground rates. If you would like to choose a different shipping or use your own shipping account, please contact our customer service department.  Note: For select items that SHIP for FREE, please visit our FREE SHIPPING ITEMS Category.

Ordering Questions

How Do I Determine the Price and the Quantity of the Products I Want to Purchase? Products in each collection are priced based on the "Choose Pack Size" you select. Pack size starts by the Case. Some items are also available for purchase in "Packs of (12) Pieces", or as a Sample - "Sample (1) Piece". All purchase prices are shown in your cart depending on the pack size you choose on the product's page.

Can I Get a Sample of One of Your Items? Yes, you may buy samples of most items. If a sample is available for a particular product, you will see "Sample (1) Piece" listed in the dropdown under Choose Pack Size . Not all items and sizes are available for samples. For example, if you want a sample from a bed sheet collection, you would need to order a sample of a pillow case. This will be a good indicator of style, feel, and quality of the sheets in that collection. If you want a sample of any table linen, a sample will be available of the equivalent napkins. Most products have one or more items that can be ordered as samples. Should you buy in bulk, we will refund you the cost of the sample when you purchase the item in case packs of 12 or more.

To Order a Sample: Please create an account online with your billing address, shipping address, and contact information. On the product line you will see a Choose Pack Size drop down. If a sample is available of that product you may choose "Sample (1) Piece", then add it to your shopping cart and proceed to checkout. Note: Limit of 1 sample may be ordered for any particular product grouping. If you want more than one, then you should choose the pack size of "Pack of (12) Pieces". Should you buy in bulk, we will refund you the cost of the sample when you purchase the item in case packs of 12 or more.

Can I Buy Less than Case Quantities? For the lowest price, we currently offer products in case/bale quantities. However, some items you are able to purchase in "Packs of 12". Just choose this option on the product page and add to your cart. Not all items may be purchased in "Packs of (12) Pieces". If this choice is not visible for the product you are selecting, then it is available by the case only. The number of pieces in each case varies and is listed next to each product. (Example: Case of (24) Pieces means that there are 24 pieces in case.) Please Note: Broken case orders "Packs of (12) Pieces" and samples may not be returned.

Account Questions

How Do I Create an Account? Simply click on the MY ACCOUNT link and click on "CONTINUE" and fill out the information for your account including name, company name (if applicable), email address, telephone and billing and/or shipping address. You will then be able to purchase items via credit card, PayPal or PO/Check. If you would like a sales tax exempt account, please email us your tax id by replying to the account confirmation email that is sent to you and attaching it to the email.

Can My Company Order with a Purchase Order? You may order with a purchase order by selecting the payment type during checkout "Check / Purchase Order". You will receive a confirmation of your order along with a pdf invoice with instructions of where to send the payment. Your order will ship once payment is received and processed.

For Sales Tax Exemption - Resellers | Government Agency | Etc.: After you have created an account, please reply to the account email confirmation and attach a copy of your Sales Tax Certificate. Please note: We must receive a copy of the Sales Tax Certificate. The number alone will not be sufficient. Once this is received, we will mark your account as tax exempt and you will not be charged sales tax on any of your orders. You are then responsible for collecting and paying the appropriate sales tax. 

Product Questions

How Do I Know if You Have the Products You Have Listed are in Stock? From time to time we do sell out of certain products. Known out of stock products are listed and will display: "Out of Stock"  You can still place an order for these products. Once you place your order, a customer service agent will notify you of the expected ship date, or will assist you in finding an alternate product.

Where Are Your Products Made? Our products are made all over the world. Some of our products and fabrics are US made. If you have a question about the origin of a particular product, please send us an email with the SKU and we will provide you the country of origin.

Are Your Product's Sizes and Weights Measured in Inches or Centimeters, Kilograms or Pounds? Our products are measured using the imperial system in inches and in pounds unless otherwise stated on the product page. Some products fabric weight is measured in GSM vs pounds per dozen, but this will be indicated on the product's page.

Can I Return Items That I Have Purchased?  We will accept returns of case quantities within 30 days after the delivery date. Broken case orders (Packs of 12) may not be returned. You are responsible for all return shipping costs. This includes shipping charges incurred by Direct Textile Store for sending items with "free shipping" offers, or promotions for "Free Shipping" orders. Returns are subject to a 15% restocking fee. This does not apply to a manufacturer defect or any error in your order. Please go to the REFUND section of our website at the bottom of the page so that we can process the request for your return.  Please Note: Used, or washed products may not be returned. Please follow all return procedures and be sure to ship your return to the correct warehouse location. Please see our Return Policy

Do you offer Silk Screening or Embroidery?  We currently do not offer this service. We are happy to ship any items to your local embroiderer or silk screener.

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