Account Questions
How do I contact Customer Service? Our customer service team is available to help Monday - Friday, 9:00AM-5:00PM EST. You can reach us by completing the information on the Contact Us page at https://directtextilestore.com/contact-us/, clicking on the Live Chat button, emailing [email protected], or calling 1-800-615-5822.
How Do I Create an Account? Simply click on the MY ACCOUNT link and click on "CONTINUE" and fill out the information for your account including name, company name (if applicable), email address, telephone and billing and/or shipping address. You will then be able to purchase items via Credit Card, Debit Card, PayPal or PO/Check. If you would like a sales tax exempt account, please email us your tax id by replying to the account confirmation email that is sent to you and attaching it to the email.
What Payment Options Do You Offer? We accept all major forms of Debit and Credit Cards including Visa, Mastercard, American Express, Discover and PayPal. We accept physical checks and you may checkout using the Purchase Order/Check option.
Send checks or money orders to:
Direct Textile Store
1527 West State Hwy 114
Ste 500-273
Grapevine, Tx. 76051
(Returns are not accepted at this address)
Once you place your order using the "Check/Purchase Order"" option , you will be emailed an order confirmation and instructions of how to pay with check. Please Note: We do not offer terms. So checking out using the Purchase Order/Check option you will need to send in the check before your order is shipped.
Can My Company Order with a Purchase Order? You may order with a purchase order by selecting the payment type during checkout "Check/Purchase Order". You will receive a confirmation of your order along with a pdf invoice with instructions of where to send the payment. Your order will ship once payment is received and processed.
Do You Offer Terms? We do not offer terms. We only accept online orders via American Express, Discover, Mastercard, Visa, PayPal or Check. You may also call us to place your order at 800-615-5822. Your order will ship once payment is received and processed.
Do You Charge Sales Tax?: We are not required to collect sales and use tax on deliveries throughout the US except in California, Florida, Georgia, Illinois, Maine, Minnesota, Missouri, Ohio, New Jersey, North Carolina, Tennessee, Texas, and Virginia. You may be responsible for payment of tax in your state if otherwise required. For Sales Tax Exemption, please see below.
For Sales Tax Exemption - Resellers | Government Agency | Etc.: After you have created an account, please reply to the account email confirmation and attach a copy of your Sales Tax Certificate. Please note: We must receive a copy of the Sales Tax Certificate. The number alone will not be sufficient. Once this is received, we will mark your account as tax exempt and you will not be charged sales tax on any of your orders. You are then responsible for collecting and paying the appropriate sales tax.
