Privacy Policy

Privacy Policy

Effective date: November 9, 2026

Direct Textile Store, LLC ("Direct Textile Store," "we," "us") sells wholesale textiles and supplies to businesses through directtextilestore.com. This policy explains what information we collect, how we use and share it, and the choices you have. It applies to our website, our customer service by phone, email and chat, and our social media accounts.

We do not sell your personal information.

Questions about this policy: email info@directtextilestore.com, call (800) 615-5822, or write to Direct Textile Store, LLC, 1527 W State Highway 114, Suite 500-273, Grapevine, TX 76051.

Information We Collect

Information you give us

  • Account and order details: name, company name, email, phone number, billing and shipping addresses, tax-exempt status if you provide it, and order history.
  • Payment information: card and payment details are entered on our payment processor's secure forms. We do not store full card numbers.
  • Messages: what you send us by email, phone, contact forms, quote requests and live chat.
  • Marketing preferences: whether you sign up for our emails or agree to receive text messages.

Information collected automatically

  • Device and usage data: IP address, browser type, pages viewed, links clicked and the site that referred you.
  • Cookies and similar tools: used to keep your cart and login working, remember preferences, and measure how the site is used (see "Cookies, Analytics and Advertising").

Information from others

  • Marketplaces and partners: if you buy from us through a marketplace (such as Amazon, Wayfair or Faire), we receive the order and shipping details needed to fill it.
  • Business sources: publicly available business information, such as a company's name and address.

How We Use Information

  • Process, ship and support your orders, quotes, returns and refunds.
  • Manage your account and wholesale pricing.
  • Answer questions by phone, email and chat.
  • Send order and shipping updates, and, if you choose, marketing emails or texts.
  • Improve our website, products and service.
  • Prevent fraud and keep our site secure.
  • Meet legal, tax and accounting requirements.

How We Share Information

We share information only as needed to run our business:

  • Suppliers and manufacturers: many orders ship directly from the supplier, so they receive your name and shipping address.
  • Shipping carriers (UPS, FedEx, USPS, freight carriers): to deliver your order.
  • Payment processors (such as Braintree): to process payments securely.
  • Service providers (such as BigCommerce for our store, Mailchimp for email, and Smartsupp and our own chat tool for customer chat): to host our website and run email and chat, under contracts that limit their use of your data.
  • Advertising and analytics partners (such as Google and Meta): to measure our ads and website, as described below.
  • Marketplaces and affiliate partners (such as Awin): to fill marketplace orders and credit referrals.
  • Legal and safety: when required by law, or to protect our rights, customers or others.
  • Business transfers: if our business is sold or merged, information may transfer to the new owner under this policy.

We do not sell personal information for money, and we do not share your mobile number or SMS consent with anyone for their own marketing.

Cookies, Analytics and Advertising

We use cookies and similar tools to run the store (cart, login, checkout), remember your settings, and understand how visitors use the site. We also use analytics and advertising tools, such as Google Analytics and Google Ads, which may set cookies to measure visits and show our ads on other sites.

You can block or delete cookies in your browser settings; parts of the store, like the cart, may not work without them. You can also limit ad personalization through Google Ad Settings and the Digital Advertising Alliance. We honor the Global Privacy Control (GPC) browser signal as an opt-out of targeted advertising where state law requires it.

Social Media and Connected Platforms

We run our own accounts on Facebook, Instagram, Threads, LinkedIn, Pinterest, Bluesky, X, Reddit, YouTube and Google Business Profile. Our internal tools connect to these platforms' official APIs only to publish our own posts (such as new blog articles) to our own accounts and to read basic statistics about our own accounts, such as follower counts.

  • We do not use these connections to collect, store or sell personal information about people who view, follow or interact with our posts.
  • Access keys for our accounts are stored securely on our servers and can be revoked at any time from each platform's settings.
  • If you comment on or message our social accounts, that information is handled by the platform under its own privacy policy, for example Meta, LinkedIn, Pinterest and Bluesky.
  • To ask us to delete any data we hold from these platforms, email info@directtextilestore.com; we respond within 30 days.

YouTube API Services

Direct Textile Store uses YouTube API Services in our internal tools to upload videos to, and view statistics for, our own YouTube channel. By watching or interacting with our YouTube videos, you agree to the YouTube Terms of Service. Google's privacy practices are described in the Google Privacy Policy.

We do not collect, store or share personal information about YouTube users through the YouTube API Services. The only YouTube data we store is the authorization for our own channel and basic statistics about our own videos. That authorization can be revoked at any time through Google's security settings, and we delete stored YouTube data within 30 days of revocation or on request to info@directtextilestore.com.

Mobile / SMS Text Messaging

With your consent, Direct Textile Store may send you transactional text messages (SMS), such as a secure link to complete a payment on your order. You provide your mobile number and give consent verbally to a Direct Textile Store representative during a phone call, or when placing or updating an order by phone or email; we do not use an online form for SMS sign-up. Message frequency varies and is low. Message and data rates may apply.

You can reply STOP at any time to unsubscribe, or reply HELP for help. You may also call (800) 615-5822 or email info@directtextilestore.com for assistance. Opt-out requests are honored automatically.

Direct Textile Store does not share or sell your mobile information, phone number, or SMS opt-in and consent to any third parties or affiliates for their own marketing or promotional purposes. Text-messaging opt-in and consent information is not shared with any third parties.

Your Choices and Privacy Rights

  • Marketing emails: click "unsubscribe" in any email. We will still send order and account messages.
  • Text messages: reply STOP at any time.
  • Your account: you can update your details by logging in, or ask us to.

U.S. state privacy rights. Depending on where you live (including California, Colorado, Connecticut, Texas, Virginia and other states with privacy laws), you may have the right to:

  • Know what personal information we hold about you and get a copy
  • Correct inaccurate information
  • Delete your information, subject to records we must keep (such as order and tax records)
  • Opt out of targeted advertising, and of any "sale" or "sharing" of personal information as those laws define it
  • Not be treated differently for using these rights

To make a request, email info@directtextilestore.com or call (800) 615-5822. We will verify your request, may ask for details to confirm your identity, and respond within 45 days. You can use an authorized agent. If we deny your request, you can appeal by replying to our decision.

Retention and Security

We keep information as long as needed to serve your account and orders and to meet legal, tax and accounting requirements, then delete or anonymize it. We use reasonable safeguards, including encrypted connections (HTTPS) and limited staff access, but no system is perfectly secure.

Children

Our store serves businesses and is not directed to children under 13. We do not knowingly collect their information.

Changes to This Policy

We may update this policy. The effective date at the top shows when it last changed, and major changes will be posted on this page.

Contact Us

Direct Textile Store, LLC
1527 W State Highway 114, Suite 500-273, Grapevine, TX 76051
info@directtextilestore.com · (800) 615-5822

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