How Can I Place an Order? We only accept online orders via American Express, Discover, Mastercard, Visa and PayPal. You may also call us to place your order at 800-615-5822.
How Do I View the Status of My Order? You should be receiving email updates for your order that are sent to the email address that was provided when you created your account. Please login to your account to view the status. If you don’t have your password, you can request a new password on the link above.
How Do I Know That You Received My Order? Upon completion of your order you will receive an email confirmation of your order along with an order number. If for any reason any of the information is incorrect please contact us immediately by replying to your emailed order confirmation so we can make the necessary changes.
When Will My Order Ship? The time to ship can be seen on most product pages and may vary by product. Many of the products also show which warehouse stock the items indicating the shipping location and transit time to your location. Orders typically ship in 1-3 business days depending on the size of the order and the products ordered. After your order is shipped, you will receive an email notification with the tracking information. Simply click on the link for your order arrival information. Or you can login to your account and view the status of your order along with the tracking information.
How Do I Know When My Order Has Shipped? As soon as any part of your order ships we will send you an email confirmation with the tracking number(s) next to the items that you have purchased. Please note that you may receive multiple tracking numbers if items are shipping from different warehouses.The tracking link may not be updated by the carrier until later in the day after the carrier has collected the package from our warehouse. You may also login to your account at anytime to view the status and tracking information.
How Do I Track My Order? As soon as your order ships we will send you an email confirmation with the tracking number(s) and a link to the status by the carrier. Or you can Login to your account and click on the tracking number. That will take you to the carrier’s website where you can track your order shipment.
How Do I Cancel My Order? We are committed to shipping your order as quickly as possible. In the event that you wish to cancel this order, please reply to your emailed order confirmation and request the cancellation of the entire order or items on the order. Or please email us at Info@DirectTextileStore.com to find out if your order shipped and to request cancellation of your order. Most orders are shipped within a few hours after being placed. If your order has already been shipped, simply refuse the order upon delivery and we will refund any charges to your credit card less the shipping cost.
How Do I Return an Order or Item(s) From My Order? We will accept returns of case quantities within 30 days after the delivery date. Broken case orders (Packs of 12) may not be returned. You are responsible for all return shipping costs. This includes shipping charges incurred by Direct Textile Store for sending items with “free shipping” offers, or promotions for “Free Shipping” orders. Returns are subject to a 15% restocking fee. This does not apply to a manufacturer defect or any error in your order. Please see how to request the Return Authorization here: Return Policy. Please Note: Used, or washed products may not be returned. Please follow all return procedures and be sure to ship your return to the correct warehouse location.
Do You Offer Exchanges for a Different Size or Color? Yes. You would need to request an Return Authorization for the item(s) and then place a new order for the desired items. Please see how to request the Return Authorization here: Return Policy. Please Note: Used, or washed products may not be returned. Please follow all return procedures and be sure to ship your return to the correct warehouse location.
I Received an Incorrect Item or Defective Product, How Do I Get This Corrected? Please email us images of the damaged products so a replacement shipment will be sent out as soon as possible. Info@DirectTextileStore.com. Please be sure to include your Order Number. You may also text the images to: 813-609-5044. We will then determine the error and will confirm back to you as soon as possible. You will receive new tracking information for the replacement shipment as soon as it is available.