- Jason Revie
- Frequently Asked Questions
- Comments Off on Product Questions
How Do I Know if You Have the Products You Have Listed are in Stock? From time to time we do sell out of certain products. Known out of stock products are listed and will display: “Out of Stock” or will display the available date next to the SKU#. You can still place an order for these products, but they will be on back order and not ship until the date displayed next to the SKU#. Once you place your order, a customer service agent will see the expected ship date net to the SKU#.
Where Are Your Products Made? Our products are made all over the world. Some of our products and fabrics are US made. If you have a question about the origin of a particular product, please send us an email with the SKU# and we will provide you the country of origin if it is not already listed on the product page.
Are Your Product’s Sizes and Weights Measured in Inches or Centimeters, Kilograms or Pounds? Our products are measured using the imperial system in inches and in pounds unless otherwise stated on the product page. Some products fabric weight is measured in GSM vs pounds per dozen, but this will be indicated on the product’s page.
Can I Return Items That I Have Purchased? We will accept returns of case quantities within 30 days after the delivery date. Broken case orders (Packs of 12) may not be returned. You are responsible for all return shipping costs. This includes shipping charges incurred by Direct Textile Store for sending items with “free shipping” offers, or promotions for “Free Shipping” orders. Returns are subject to a 15% restocking fee. This does not apply to a manufacturer defect or any error in your order. Please see our Return Policy so that we can process the request for your return.
Please Note: Used, or washed products may not be returned. Please follow all return procedures and be sure to ship your return to the correct warehouse location.
Do you offer Silk Screening or Embroidery? We currently do not offer this service. We are happy to ship any items to your local embroiderer or silk screener.